To our wonderful EU Customers,
On December 13th 2024, the EU will introduce the GPSR (General Product Safety Regulation)
This advice has been vague and unclear regarding these new terms & conditions and is set to cause issues for small businesses who send their goods to the EU and Northern Ireland.
The new regulation requires all businesses (including small, handmade and/or independent businesses) to have a representative within the EU who acts on their behalf regarding product safety. This can be a costly process and will take time to put into place.
Until a workable solution is found that is within the new regulations AND affordable to our small business, we are afraid that we will need to make some changes to our delivery options for the foreseeable future.
Due to this, we have had made the difficult decision to temporarily stop accepting online orders from the EU from 10th December 2024.
If you are one of our valued EU customers and you would like to place an order with us, please ensure they are placed before 11am on Tuesday 10th December 2024. Any EU orders placed before this time will be packed and sent as usual, After this date there will no longer be an EU shipping option available on our website.
Please rest assured that we are working hard to be able to find a suitable and affordable option that will allow us to restart sending orders to the EU. We are so sorry to our amazing EU customers who are disappointed by this news. We hope to get this issue resolved in the new year. We thank you for your custom over the last 10 years and we hope to be able to welcome you back very soon.
Please note: UK & non-EU orders will not be impacted and we will not change the delivery options currently available to you.