Shopping from overseas can sometimes feel daunting, especially when unexpected customs fees or import duties are added after checkout. At Hiro + Wolf, we know how important it is to make your shopping experience smooth and transparent, which is why we have an exciting update for our US customers.
From 15th September 2025 onwards, Hiro + Wolf will cover all duties and taxes on orders shipped to the United States. That means the price you see when you shop with us is the final price you’ll pay, no extra charges when your parcel arrives at your doorstep.
We’ve made this change because we want our joyful pet + kid accessories to be as accessible as possible to our vibrant community of conscious shoppers around the world. You can now order with peace of mind knowing that Hiro + Wolf has taken care of the customs process for you.
So go ahead and explore our collections with confidence, knowing that your order will arrive with no surprise fees - just the joy of supporting independent design.
US Orders: Frequently Asked Questions
Do I need to pay customs fees on my order?
No. Hiro + Wolf will now cover all duties and taxes for US orders placed on or after 15th September 2025. You won’t be asked to pay anything extra once your parcel arrives.
Is this change permanent?
Yes. We’ve committed to covering these charges for the long term, so you can shop with confidence knowing there are no hidden costs.
Does this apply to all products?
Yes. No matter what you order, from large to small, duties and taxes will be covered by us.
What happens if I placed an order before 15th September 2025?
Orders made before this date may still be subject to duties and taxes on arrival. Only orders placed on or after 15th September will be covered.
Do I need to do anything at checkout?
No. The process is automatic. Simply complete your order as usual and we’ll take care of the paperwork and costs behind the scenes.